Privacy Policy — wih69

wih69 ("we", "us", "our", or "the Platform") is committed to protecting the privacy of every individual who visits, registers with, or uses the services available at https://wih69.club (the "Platform"). This Privacy Policy sets out in clear, plain language exactly what personal data we collect about you, how and why we use it, with whom we may share it, how long we keep it, and what rights you have in respect of your own information.

This Policy applies to all data processing activities conducted by wih69 in connection with the Platform, including account registration, deposit and withdrawal processing, gameplay, promotional communications, customer support interactions, and KYC identity verification. It applies to all Members and visitors regardless of the device or browser used to access the Platform.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference into the overall agreement between you and wih69. By registering an account or by continuing to use the Platform, you confirm that you have read, understood, and accepted the practices described in this Policy.

The following terms, when used in this Privacy Policy, carry the meanings assigned below. These definitions are consistent with those used in the wih69 Terms & Conditions.

wih69 collects Personal Data through several distinct channels: information you provide directly at registration or during account use, information generated automatically through your interaction with the Platform, and information received from trusted third-party service providers. The specific categories collected are described below.

3.1 Registration Data

When you create a wih69 account, we collect the information you voluntarily provide in the registration form, including your chosen username, email address, date of birth, and the mobile phone number used for two-factor authentication. You may also optionally provide your city of residence (e.g., Jakarta, Surabaya, Bandung, Bali, Medan, Yogyakarta) for localisation purposes.

3.2 KYC & Identity Verification Data

Prior to processing any withdrawal request, and in certain other circumstances at our discretion, wih69 requires completion of a KYC identity check. During this process we collect copies of your Indonesian KTP (national identity card), passport, or driver's licence; a proof-of-address document dated within three months; and, where requested, a selfie photograph holding your identity document. This data is classified as Sensitive Data and is handled with a higher standard of care.

3.3 Financial Data

To facilitate deposits and withdrawals, wih69 collects the identifiers of the payment method(s) you use — specifically the account name, account number or e-wallet phone number associated with BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, or a cryptocurrency wallet address for USDT deposits. wih69 does not store full bank card numbers or internet-banking passwords.

3.4 Transaction & Gameplay Data

We maintain records of every deposit, withdrawal, bonus award, wager placed, game session, and promotional claim associated with your account. This includes timestamps, amounts in Indonesian Rupiah (IDR / Rp), game titles, bet outcomes, and the IP address from which each action was initiated.

3.5 Technical & Usage Data

The Platform automatically collects Technical Data when you access wih69 through any device or browser. This includes your IP address, device fingerprint, browser type, screen resolution, operating system version, referring URL, pages viewed, and the duration of each session. This data is used for fraud detection, platform optimisation, and security monitoring.

3.6 Communications Data

When you contact wih69 customer support by email ([email protected]) or via live chat, we retain a record of that correspondence, including your message content, timestamps, and any attachments. This data is used to resolve your enquiry, train support staff, and improve service quality.

3.7 Data Collected from Third Parties

wih69 may receive limited Personal Data about you from third-party identity verification providers, payment processors, and fraud-detection services engaged to support our operations. Such data is used solely for the purposes described in Section 4 and is subject to the same protections as data collected directly from you.

wih69 uses the Personal Data it collects exclusively for the purposes listed below. We do not process your data in ways that are incompatible with these stated purposes without first obtaining your explicit consent or establishing a separate, documented legal basis.

wih69 relies on one or more of the following legal bases when processing your Personal Data. The applicable basis depends on the specific purpose for which the data is being processed.

• Performance of a Contract: Processing is necessary to fulfil the contractual relationship established when you register a wih69 account, including account management, payment processing, and gameplay delivery.
• Legal Obligation: Processing is necessary to comply with applicable anti-money laundering (AML), counter-terrorist financing (CTF), and data retention obligations imposed by applicable law, including the KYC identity verification requirements described in Section 3.2.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by wih69, including fraud prevention, security monitoring, responsible gaming oversight, and platform analytics, provided those interests are not overridden by your privacy rights in the specific context.
• Consent: For promotional email communications and certain optional personalisation features, wih69 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out prior to withdrawal.

wih69 does not sell, rent, or trade your Personal Data. We share it only in the limited circumstances described below, and only to the minimum extent necessary for each stated purpose.

6.1 Payment Processors & Banks

To execute deposit and withdrawal transactions, wih69 shares the Financial Data and account identifiers necessary to complete each transaction with the relevant Indonesian payment providers, including BCA, BRI, BNI, Mandiri, CIMB Niaga, and e-wallet operators OVO, DANA, GoPay, ShopeePay, and LinkAja. For USDT transactions, wallet address and transaction hash data is shared with our cryptocurrency payment gateway partner.

6.2 Identity Verification Providers

KYC Data (identity documents and selfie photographs) may be processed by a third-party identity verification service that wih69 has engaged to conduct automated and manual document checks. These providers are contractually bound to process the data solely for verification purposes and to apply security standards equivalent to those maintained by wih69.

6.3 Fraud Detection & AML Services

Technical Data, Financial Data, and Transaction Data may be shared with specialist fraud detection and anti-money laundering screening services to identify suspicious activity patterns, verify payment method ownership, and comply with applicable AML obligations.

6.4 Legal & Regulatory Disclosure

wih69 will disclose Personal Data to law enforcement agencies, regulators, courts, or other public authorities where required to do so by a valid legal obligation, court order, or regulatory direction. Where legally permissible, wih69 will notify the affected Member before making such a disclosure.

6.5 Business Transfers

In the event that wih69 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, Member Personal Data may be transferred as part of that transaction, subject to the same privacy protections described in this Policy. Affected Members will be notified of any change in the data controller's identity via the email address registered to their account.

wih69 uses cookies and similar tracking technologies on the Platform to ensure correct functionality, maintain session state, prevent fraud, and analyse aggregate usage patterns. The categories of cookies we use are described below.

You may manage cookie preferences through your browser settings. Note that disabling Strictly Necessary cookies will prevent you from logging in or using real-money features. wih69 does not use advertising cookies or place third-party marketing pixels on the Platform.

As a Member of wih69, you hold the following rights in respect of your Personal Data. To exercise any of these rights, submit a written request to [email protected]. wih69 will respond within 5 business days of receiving a valid request and will complete the requested action within 30 calendar days of verification, unless a legal obligation requires a different timeline.

wih69 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory obligations. The retention periods applied to each major data category are summarised below.

Upon expiry of the applicable retention period, wih69 will securely delete or irreversibly anonymise the data in question. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

wih69 implements a layered set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. Key measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and wih69 servers is encrypted using industry-standard TLS 1.2 or higher. HTTPS is enforced on every page of the Platform.
• Data Encryption at Rest: Sensitive Data categories — including KYC documents and Financial Data — are encrypted at rest using AES-256 encryption within our database infrastructure.
• Access Controls: Access to Personal Data is restricted to wih69 staff and authorised third-party processors on a strict need-to-know basis. All access events are logged and audited regularly.
• Two-Factor Authentication (2FA): 2FA is available to all Members and is strongly recommended. Internal administrative access to Member data systems requires 2FA without exception.
• Penetration Testing: The Platform undergoes regular third-party penetration testing and vulnerability assessments. Identified vulnerabilities are remediated according to a risk-prioritised schedule.
• Incident Response: wih69 maintains a documented data breach response procedure. In the event of a confirmed breach involving your Personal Data, you will be notified without undue delay and no later than within 72 hours of wih69 becoming aware of the breach, to the extent that your contact details are available and notification is required under applicable law.

wih69's primary infrastructure is hosted within data centres located in Asia-Pacific. However, certain third-party service providers engaged by wih69 — including identity verification vendors, fraud screening services, and cloud infrastructure providers — may process Personal Data in jurisdictions outside Indonesia.

Where Personal Data is transferred internationally, wih69 takes steps to ensure that an adequate level of protection is in place. These steps may include:

• Executing data processing agreements with recipient organisations that incorporate contractual data protection clauses equivalent in standard to those required by applicable Indonesian data protection legislation.
• Transferring data only to organisations operating in jurisdictions that provide an adequate level of data protection as recognised under applicable international standards.
• Applying additional technical safeguards (such as encryption and pseudonymisation) before transferring Sensitive Data categories outside the primary hosting region.

You may request further information about the specific safeguards applied to any international transfer of your data by contacting [email protected].

The wih69 Platform is strictly intended for adults aged 21 and over. wih69 does not knowingly collect, process, or retain any Personal Data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use any wih69 service.

If wih69 becomes aware — through our KYC process, age verification checks, or any other means — that Personal Data has been collected from an individual under the age of 21, we will take immediate steps to suspend the relevant account, delete the data in question, and, where appropriate, refer the matter to the relevant authorities. Parents or guardians who believe that a minor in their care has provided Personal Data to wih69 without authorisation are encouraged to contact us immediately at [email protected].

The wih69 Platform does not intentionally include links to external third-party websites. Where informational references to third-party brands (such as game studios including Pragmatic Play, Evolution Gaming, or NetEnt; payment providers; or sports leagues such as BRI Liga 1, the EPL, or the Champions League) appear in Platform content, these are references only and do not constitute endorsement or association beyond the commercial partnerships described in our Terms & Conditions.

wih69 accepts no responsibility for the privacy practices of any third-party organisation and encourages Members to review the privacy policies of all external platforms they visit independently of wih69.

wih69 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data processing practices, Platform services, applicable law, or regulatory guidance. The revised Policy will be published on this page with an updated "Last Updated" date at the top. Where a change is material — meaning it affects your rights or introduces a new category of processing — wih69 will notify affected Members via the email address registered to their account prior to the change taking effect.

Your continued use of the wih69 Platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree to the revised Policy, you must discontinue use of the Platform and request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wih69 handles your Personal Data, please contact our Data Protection team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

When submitting a data rights request, please include your registered username, the email address associated with your account, a clear description of the request (e.g., "I would like a copy of all Personal Data you hold about me"), and a copy of a valid identity document to enable verification. Requests that cannot be verified will not be actioned in order to protect Member privacy.